Founded in 1994, Monitronics International, now MONI Smart Security, is one of the nation's largest, fastest-growing home security alarm monitoring companies. Headquartered in Dallas, it provides monitored home and business security system services to more than 1 million residential customers and commercial clients through its network of nationwide, independent Authorized Dealers.
At the heart of MONI’s operations is its 24/7 Alarm Response Center, which provides reliable and uninterrupted security monitoring service while consistently meeting or exceeding all UL, National Fire Protection Association, and Central Station Alarm Association standards. The Alarm Response Center also has prestigious Five Diamond Certification comprising five points of excellence:
1. Commitment to random inspections and quality criteria standards by a nationally recognized testing laboratory
2. Commitment to the highest levels of customer service
3. Commitment to ongoing job-related education and testing by having 100 percent of its operators certified using the CSAA online training series
4. Commitment to raising the industry standards through CSAA membership and participation in its activities
5. Commitment to reducing false dispatches
MONI Smart Security has won the Frost & Sullivan North American Customer Value Leadership Award in Residential Security Services in 2008, 2010, 2011, 2013, and 2014 and one of the first home security companies selected to participate in the national law enforcement ASAP (Automated Secure Alarm Protocol) program.
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