About Consumers’ Choice Award
The CCA is dedicated to identifying and promoting businesses that exemplify superior customer service, integrity, and professionalism. Our goal is to recognize and nurture business excellence through customer service reviews and recommendations for the benefit of local enterprises and the customers they serve.
The CCA covers a range of industry categories that are of interest to the public and business community. Businesses fall under one of two industry sectors; Business to Consumer and Business to Business Services. Award recipients are determined through customer service ratings as a result of a three phase process;
1. Nominations: Consumers are invited to cast their ballot for their favorite businesses based on service, value, professionalism and any other criteria they deem important in their consideration.
2. Voting Survey: The CCA commissions an independent polling firm to conduct a yearly open ended local survey. Respondents (B2C and B2B) may select a company from the nomination ballot or select another business not on the ballot.
3. Ethics Review: The CCA employs a national business law firm to review all top voted companies to ensure they are in good standing with business regulatory agencies. Businesses revealed to have unresolved issues are decided upon by an independent advisory panel.
At minimum, one winner is declared per industry category through these customer service reviews. When survey results warrant, up to three award recipients may be identified per category.
Award recipients are invited to participate in the CCA promotional program which is designed to help leverage their recognition in the marketplace because of their service recommendations. The benefits of the promotional program include use of all the CCA trademarks, promotion in the CCA website and social media platforms, inclusion in the CCA Consumer Guides, promotional materials, invitations to business seminars and more.
For over 25 years the Consumers’ Choice Award has been considered a business seal of excellence. For recipients, the award not only constitutes the crowning achievement of their efforts, but also represents the knowledge that they have earned the trust and loyalty of consumers.
Sponsorship of the CCA promotional program provides award recipients the opportunity to greatly reinforce this special recognition in the marketplace while also acknowledging those many consumers who demonstrated their support with their vote.